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…Purchased, installed, and maintained LAN hardware and software. Performed troubleshooting on network problems and computer peripherals. Designed, developed, and supported software programs for the Investigations Department. ACCOMPLISHMENT HIGHLIGHTS: • Nominated to Citibank's Top Operations Performers' Society. • Instituted daily, full server backups with multiple levels of redundancy. • Installed remote access, providing more efficient and immediate user support. Education and Professional Development MCTS