EFTA00704675Dataset 9
2009-01-092p852w
…by Customer (incorporated by this reference) are Customers sole and exclusive remedies if there are Service Outages and/or failures to meet the performance objectives in this Service Level Agreement. Credits issued during any calendar month, for any reason(s), will not exceed the MRC associated with the troubled Service. Performance Metrics Available at TWTC's Website Monthly Network Latency and Packet Delivery averages may be viewed at: Version 3.1 119109 tw telecom - Confidential Page 2 of 2 EFTA00704676
https://www.justice.gov/epstein/files/DataSet%209/EFTA00704675.pdf