…2018, at 10:15 AM, james I personal genius < wrote: Honestly Spectrum seemed to have no clue what they were doing with this new service. The install tech seems to think it can be done remotely, but I'm almost certain they're going to want to swap out their modem and router again. Merwin has the install tech's contact info to follow up as soon as Mr. Epstein is traveling again. Once Spectrum can get us back…